The quality of the 8D reports has also increased considerably following the introduction of the Problem Solver, because complaint management via SupplyOn requires that content be formulated in an exact, standardized manner. “The solution provides the ideal basis for integrating not only 8D but also other quality management methods such as 5 Why, fishbone diagrams or Drill Deep and Wide. Without the SupplyOn Problem Solver, we would never have been able to adopt this approach, which we call the Conti 8D Plus method, so efficiently,” says Rudat. The positive optimization effects are clearly evident in the company’s figures, too. “By handling complaints electronically, we save a great deal of time and expect to recover the costs of introducing the system in around two years.”
However, the suppliers connected to the system have also benefited since its introduction. They can rely on a standardized complaints procedure and, thanks to the functions available, can handle the 8D process optimally and in a manner which is transparent for everyone involved. Rudat, too, emphasizes the benefits for all partners in the automotive industry: “We have successfully worked with our suppliers to improve quality. The results of this work can be felt by our own customers and ultimately benefit the end customer – the car driver – too.”