Dear Kanae
I am well, thank you, but have been complaining about our cold and windy weather recently. I think I would prefer our weather to yours. I don’t much like the heat! I hope it cools down for you soon.
Thank you very much for this new order. We have just finished a very large order for an olive oil club in the United States. Every quarter they buy three of the best oils in the latest harvest from somewhere around the world. It was just Australia’s turn after our harvest and we feel privileged that they chose our oil for the second year running! As a result of this order (it has taken the most of three weeks to complete), I have given everyone tomorrow off as they have been working very hard.
I hope you can wait until Monday and possibly even Tuesday before we are able to advise you about whether we can meet your deadline. We have a number of questions to answer for ourselves to be able to be comfortable with promising a four-week delivery.
While the little bottles and caps are very cute, they are always in short supply. We (literally) have been chasing gold caps for about three months and have had no success to date. The good news is that we do have the bottles – as discussed in a recent email.
We have black caps but they are a different style, with a little black tamper-proof lip rather than the white plastic one. I will find out how many we have and I will send you a photo of them tomorrow so you can check to see if they would be okay for Andersen’s order if we are unable to get gold ones. I will also chase up the supplier to see if there has been any further news about the gold caps.
I also need to get new labels printed and before I do that, I will have to get the artwork done, checked by you and once that is approved, it will be about three weeks for the labels to arrive. I will talk to my graphic designer tomorrow.
Finally, I think we also need to get little boxes manufactured and printed and they do take a long time to be produced. It may be quicker if the were simply made with just plain cardboard (that means they would be unprinted), but again I need your advice on whether this would suit if that helped to speed up the process.
So, to answer your question about the deadline: I don’t know the answer but will chase all the things we need to understand first and then get back to you early next week.