Important Notices
•With effect from 7th December 2015, Integrated Account Terms & Conditions, General Terms & Conditions (For Personal Sole Account, Joint Account and Business Account Holders) and Super Ease Account Terms & Conditions will be updated to cover e-Cheque Service. For details, please refer below Notice of Changes.
•Notice of Changes on the Integrated Account Terms and Conditions [PDF]
•Notice of Changes on the General Terms and Conditions (For Personal Sole Account, Joint Account and Business Account Holders) (link to NOC pdf) [PDF]
•Notice of Changes on the Super Ease Account Terms and Conditions (link to NOC pdf) [PDF]
•Amendment applicable to credit cardholder agreements and ancillary documents, and RewardCash Terms and Conditions with effect from 1 January 2016.The amendment relating to Mileage programme with effect from 4 January 2016.
Please click here [PDF] to read the Notice of Changes on the use of Personal Credit Cards for details.
•Effective on 27 August 2015, the merchants and entities who may participate in the Electronic Bill Presentment and Payment Service have been extended to cover departments of the Government of the Hong Kong Special Administrative Region and the related terms and conditions for such service have been amended. Please click here [PDF] to read the Notice of Changes on the Terms and Conditions for Bill Payment and eBill Service for details.
• HSBC WARNS AGAINST BOGUS VOICE MESSAGE PHONE CALLS
1. The Hongkong and Shanghai Banking Corporation Limited would like to alert its customers to suspicious voice message phone calls made from Interactive Voice Response system claiming to be from HSBC. The message claims that there are irregularities detected from the customer’s banking account or credit card, and requested customer to input personal information or contact operator for account authentication.
2. We would like to inform customers that the Bank has no connection with the message.
3. HSBC has not authorized or appointed any intermediaries to conduct telesales marketing activities for promotion of unsecured personal loans such as personal loan, tax loan and credit card. If the caller claims to be from HSBC or other financial institutions inviting applications for personal loan/tax loan/credit card, this is a suspected unauthorized telesales calls.
4. Customers are reminded not to provide any personal information to unsolicited callers. If customers are concerned they may have disclosed their personal details to any suspicious third parties, or want to identify whether the caller is our Bank staff, they should call the HSBC Personal Banking service hotline at 2233 3000 or report to the Police.
5. If you prefer not to receive marketing information via telephone calls from HSBC, please inform us by calling 2233 3000 or mailing your request to “The Hongkong and Shanghai Banking Corporation Limited, PO BOX 72677, Kowloon Central Post Office, Kowloon, Hong Kong” or visiting any one of our branches. Please specify you would like to stop receiving telemarketing calls when making such request. We will arrange to have your contact phone details excluded from our marketing list without charge in 7 calendar days.
•Important Announcement on Greece
Follow this link for details
•In response to the recent changes in market condition, finance charge applicable to personal credit cards will be calculated at an interest rate of 2.625% per month, which is equivalent to an annualized percentage rate (APR) of up to 36.43% on purchase and 37.75% on cash advance inclusive of the cash advance fee and handling fee with effect from 1st Jul 2015 and will be binding on you if you continue to use or retain your card(s) after that date. For details of the amendments, please refer to the Notice of Changes on Personal Credit Card Interest Rates and Finance Charges. [PDF]
•Please note that the following existing documents will be updated to plain language with effect from 1st June 2015:
•Terms and Conditions for HSBC'S eAlerts Service
•Terms and Conditions for HSBC's eStatement and eAdvice Service
•Terms and Conditions for Stock Alerts Services
•Notes for Push Notification (if applicable) and Security
•Important Notes (Applicable to HSBC Mobile App only)
For details of the updates, please refer to the Notice of Changes [PDF].
•From 26th May 2015, HSBC will restrict the encashment services of new issued Gift Cheque to HSBC customers only. For Gift Cheque purchase, each customer can only purchase up to HK50,000 per day . Please click here [PDF] for details.
•Please note that our existing Disclaimer and Internet Privacy Statement, Privacy and Security and Hyperlink Policy will be updated to plain language with effect from 1st May 2015. For details of the updates, please refer to the Notice of Changes [PDF].
•Please note that our existing HSBC Internet Banking terms and conditions and terms of use will be updated to plain language with effect from 1st April 2015. For details of the updates, please refer to the Notice of Changes [PDF].
•Please note that our existing credit card agreements, terms and conditions and ancillary documents has been amended to plain language with effect from 1st April 2015, and will be binding on you if you continue to use or retain your card(s) after that date. For details of the amendments, please refer to the Notice of Changes on the Credit Card Cardholder Agreement on our website
•With effect from 30th March 2015, the charge for customers who setup, amend or suppress payment(s) upon each standing instruction through Personal Internet Banking will be waived. Please click here [PDF] for details.
•With effect from 1st February 2015, HSBC Hong Kong will be standardising all USD outward telegraphic transfers to be cleared via HSBC USA, which will be rolled out by phases. This may affect the overseas / other bank charges that apply. Please click here [PDF] for details.
•Please note that our existing terms and conditions for (i) Personal Instalment Loan, (ii) Revolving Credit Facility, (iii) Personal Tax Loan, (iv) Personal Instalment Loan Balance Consolidation Program, and (v) Personal Overdraft Account will be amended to plain language with effect from 22 December 2015, and will be binding on you if you apply or continue to maintain the product on or after that date. For details of the updates, please refer to the Notice of Changes . [PDF]