Our records indicate that the problem you reported against Arizer is still an open case. We ask that you please reply to this e-mail informing us whether you have resolved this problem or if it is still in the process of being resolved.If you would like assistance, please reply to this email and a Norton Shopping Guarantee Problem Resolution Specialist will assist you. We will thoroughly examine your problem, attempt to reach the seller, and contact you within the next five business days. Our goal is to resolve this situation as quickly as possible.If we don't hear from you within 10 days, we will assume this problem is resolved and close the open case.If you have additional questions, please reply to this email. Thank you for your cooperation.Sincerely,